Career Opportunities in the Hotel Industry Caleb Olorunmaiye February 23, 2017 Lifestyle The hotel industry offers an amazing array of exciting job opportunities. What do you need to work in the Hotel Industry? Like every other industry. The Hospitality industry is vast and takes on people in different career paths, offering job opportunities to top level managers and low-level support staff. So what do you really need to make it in the Hotel Industry? Here I would try to highlight the different skill sets that you may need to possess. What is amazing is that you can work from home in some of these job descriptions. The basic skills you need in the industry is a people skills. The hospitality industry is about taking care of the needs of others. People pay good money to be attended to in an efficient, respectful and amiable manner. If you do not have the skills to respond to people in this way, you may not even bother. Also, the biggest cities are where the hotel chains are mostly concentrated. Hotels in Lagos and Hotels in Abuja get the biggest patronage than anywhere else in the country. Tour Operators As a tour operator you would be involved in taking people on sightseeing trips to the interesting places within your reach, and if possible you can organize trips out of your country and continent even. This comes with knowing the places people want to visit, where they want to go to have fun, designing different tour packages for families, couples, and solo travelers. Your destination would range from wildlife safaris to theme parks, hiking and camping to honeymoons and family vacations. Whatever the destination, you and your travelling vacationers need a place to stay. Some of the ways to make extra money is to take advantage of hotel deals. Get into partnerships with hotel booking portals or with the hotels directly. Digital Marketers The world is all in the mobile nowadays. Digital Markers can work in virtually any industry and the hotel and tourism industry is well one of them. From airlines to hotels, from hotel booking sites to destinations and theme parks, businesses are trying to get their brand out to the people who need them and are constantly engaging with one screen or the other, either via mobile phones, tablets or desktop computers. Travel Agents Travel agents are a special breed. They have been around for so long and new technology has seen them adapt to the growing demands of the industry. You can run your travel agency from the corner of your room, all you need is an active phone line and internet. You can book hotels and flights for thousands of people in a year, they just need to know you are out there and call on you to sort out their travelling and accommodation issues. Customer Service Customer service is a culture and while it emanates from everyone in the business it particular rests on the shoulders of the men and women tasked with dealing with the issues and enquiries of customers who call to understand what is going on with a service they have paid for, or are interested in paying for. Customer service people must know everything about the business, they cannot give false information out, and they cannot promise what the company cannot give. They are responsible for assuaging the fears of customers and clients, knowing what the issue is with their hotel room booking. Why their flight is being delayed, why they do not have the complimentary champagne the vacation package promised. Customer care people are the human linkage that the company has with their customers and they have to get it right all the time. Fitness Instructor Many hotels are eager to have facilities within their establishment that satisfies a broad range of clientele needs. From Spa and Wellness Rooms, to Business centers, to Gym and Fitness rooms. As a spa and body wellness expert, yoga instructor, gym and personal fitness trainer, you can build a career working for a hotel by managing these facilities for them. Of course this might mean that you would have already built your reputation as an expert in that field before a big hotel brand. Casino Operator Like gyms and spas, some hotels recognize the need to service a special clientele base who are looking to spend on chips and the dice. One of the ways you can make an entry into the hotel industry is as a Casino Manager, or operator of a table or machine. Spas and Body Wellness Operator Like already referred to above, hotels hosts some of the best know spa houses, providing luxurious treatment and hospitality to guests on a vacation, honeymoon, or those who just want to relax from long periods of work. The advantage of attaching yourself to a hotel is, they spare no expense on the best machines, soaps, perfumes and body spices that you may need to treat your customers. Event Management From wedding receptions to business seminars and conferences, hotels provide halls and conference venues for hosting a variety of events. As an event planner or an event management company you would be working with hotels to secure top notch venues for your events, in the long run, where the relationship builds you may find yourself getting more involved with other businesses with the hotels such as bringing over guests for a fee or a commission, or even a reduction of rates when you book a hall for an event. Chef What is a luxury hotel without great dining? Some of the greatest attractions to 5 star hotels in cities and destinations like Abuja, Lagos and Port Harcourt is the dining facilities and world class rated chefs that they keep in their kitchen, serving guests and treating their palates to exciting experiences. Chefs who work with world-class hotels have the opportunity to feed celebrities, rock stars, politicians and statesmen, and all sorts of famous people, giving them a taste of their signature dishes.